Regional Manager – RTS Wayne
Reports To: Director of Regional Operations
Salary Range: $75,000 - $85,000 (depending on experience)
Make an Impact at RTS
At RTS, we connect our community to the people, places, and opportunities that matter most. We're
looking for a collaborative, solutions-oriented leader to help improve how our organization
operates. If you enjoy leading projects, streamlining processes, and driving meaningful change, this
is an opportunity to make a lasting impact while growing your career.
Why Join RTS?
Staying Healthy
• Medical, Dental, and Vision (Dental & Vision insurance are currently free)
• Flexible Spending Account (FSA)
Feeling Secure
• Disability Insurance
• Pension Plan
• NY State Deferred Compensation Plan
• Life & Accidental Death & Dismemberment (AD&D) Insurance, Accident Insurance, Group
Specified Disease Insurance and Hospital Insurance
Work-Life Balance
• Paid Time Off (PTO: 17 days upon hire; accrue additional time after 1 year)
• Paid Holidays
• Employee Assistance Program
• On-site Fitness Center open 24/7
• Employee Wellness Program
• Culture & Inclusion Council
• BJs Wholesale Club Discount, and more!
About the Role
The Regional Manager of RTS Wayne is a safety-sensitive position responsible for providing safe,
reliable, cost-effective public transportation to the community by managing all aspects of the
company, including daily operations, service deployment, staffing, employee performance and
development, business development, customer and community relations, budgeting, vehicle
maintenance, and Article 19-A compliance.
What You'll Do
Oversee daily operations of RTS Wayne, including service, operations, scheduling, and payroll.
Manage administrative and operational personnel, including interviewing applicants,
supervising and directing employees' daily tasks, communicating expectations, evaluating
performance, issuing discipline, and providing feedback.
Provide training and support to employees as needed.
Oversee vehicle maintenance and ensure compliance with record-keeping requirements;
arrange and track preventative maintenance, emergency repair, fueling, and cleaning.
Maintain compliance with applicable government regulations and RGRTA policies, including
Article 19-A and Vehicle Inspection Reports; devise, implement, and enforce policies,
procedures, and practices.
Review, analyze, and improve routes based on operating costs/revenues, driver logs, and
customer requests; modify the service delivery model to maximize route efficiency.
Forecast expenses and develop annual budget; operate within established budget by
authorizing expenditures, maintaining operational efficiency, and reducing overhead costs.
Manage customer relations through prompt responses to customer complaints and questions.
Manage community relations and promote interest in public transportation through outreach,
presentations, meetings, and interaction with government officials.
Identify potential subsidy partners; coordinate with and assist Business Development in
developing subsidy agreements, including financial analysis, route development, and
scheduling.
Record, compile, and report data for key performance indicators on a daily and/or monthly
basis.
Track and reconcile ridership, farebox collection, and bus pass sales; prepare and check daily
receipts.
Provide input for procurement, fleet, and facility needs.
Provide backup oversight over adjacent companies (RTS Seneca, RTS Ontario).
Provide input to strategic planning initiatives for RTS Wayne, the Regional Operations
Department, and RGRTA as a whole.
Perform other duties as assigned.
What We're Looking For
Required Qualifications
• Bachelors Degree in Business Management or related field.
• At least five (5) years of experience working as a manager; at least one (1) year of experience
working in the transportation industry.
• An equivalent combination of education and experience sufficient to successfully perform the
essential duties of the job such as those listed above.
Preferred Qualifications
Experience in the public transportation industry.
Knowledge, Skills & Abilities
Ability to effectively lead employees.
Experienced in providing constructive and timely feedback to employees.
Excellent verbal and written communication skills.
Excellent problem-solving skills.
Strong computer skills, including basic knowledge of Computer Aided Dispatch/Auto Vehicle
Location (CAD/AVL), Lawson, and UKG HRIS.
Intermediate knowledge of MS Windows, MS Outlook, MS Word, MS Excel, and MS PowerPoint.
Ability to perform a wide variety of duties requiring considerable judgment to work
independently, devising new methods, adapting or changing standard procedures to meet new
conditions and making decisions guided by precedent and within the limits of established
policies.
Ability to work from defined objectives and broad and varying policies, procedures, rules or
precedents, planning and arranging own work while supervisor provides some functional
guidance.
Excellent interpersonal skills; ability to build effective relationships with diverse constituencies.
Excellent customer service skills; customer-focused.
Strong ability to analyze data, produce reports, develop budgets, and deliver presentations.
Strong time management skills; ability to manage multiple projects simultaneously.
Self-motivated; self-directed; ability to work independently and within a team.
Working Conditions & Physical Requirements
While performing the duties of this job, the employee is regularly required to sit while using hands
to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear,
see, and use a computer. Specific vision abilities required by this job include close vision, color
vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is
occasionally required to stand, walk, reach with hands and arms, and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or move up to 25 pounds. The noise level in the work
environment is usually moderate.
Equal Employment Opportunity
RGRTA is committed to providing equal employment opportunities to all applicants and employees
without regard to race, religion, color, pregnancy, national origin, citizenship, sex, sexual
orientation, gender identity, age, veteran status, disability, genetic information, or any other
protected characteristic under applicable law.
Reasonable accommodations will be provided for qualified individuals with disabilities unless
doing so would create an undue hardship.