About RTS
RTS is a transit authority established by New York State with more than 1,000 employees who proudly serve customers and business partners in Monroe, Genesee, Livingston, Ontario, Seneca, Wayne, and Wyoming counties. Recognized as one of the best-run transit systems in the nation, RTS connects the community by providing public transportation services to more than 10 million people each year. We carry out our mission by connecting our customers to jobs, school, healthcare, shopping, and recreational activities every day.

JOB SUMMARY:

The Director of Business & Data Insights will lead the organization's analytics strategy, fostering a data-enabled culture and overseeing data collection, tracking, review, measurement, and interpretation. This role is pivotal in providing statistical leadership, facilitating problem-solving, and informed decision-making. The director will also ensure performance metrics align with continuous improvement efforts and actionable insights. Responsibilities extend to IT-related tasks, including database design, maintenance, quality assurance, and systems integrity, to effectively track and report data, identify trends through surveillance, and conduct statistical analysis and field epidemiology. Additionally, the director will offer expert management advice and subject-related expertise grounded in empirical evidence.

REPORTS TO:  Chief People Officer

SUPERVISES:  Business Analyst II, Business Analyst III, TBD

COMPENSATION:  $120,000 - $130,000 annually (depending on experience)

BENEFITS INCLUDE:

• Staying Healthy: Medical, Dental, and Vision (Dental & Vision insurance are currently free), Flexible Spending Account (FSA).
• Feeling Secure: Disability Insurance, Pension Plan, NY State Deferred Compensation Plan, Basic Life and Accidental Death & Dismemberment (AD&D) insurance, Group Specified Disease Insurance and Hospital Insurance.
• Work-Life Balance: Paid Time Off (PTO: 17 days upon hire; accrue additional time after 1 year), Employee Assistance Program, Paid Holidays, Verizon Wireless Discount, On-site Fitness Center open 24/7, Employee Wellness Program, Culture & Inclusion Council, Public Service Loan Forgiveness (PSLF), BJ's Wholesale Club Discount, and more!

ESSENTIAL FUNCTIONS:

• Provide strategic leadership and operational guidance for business transformation efforts, fostering growth and enhancing operational efficiency.
• Collaborate with leadership to define and implement the strategic vision for business intelligence and insights.
• Offer thought leadership on emerging trends and technologies in analytics and business intelligence.
• Identify key performance indicators in collaboration with cross-functional teams to drive prioritization and benefit realization.
• Partner with department heads and the analytics team to develop dashboard, analytical models, and reporting systems for actionable insights.
• Act as a liaison between enterprise data teams and business units to ensure alignment with organizational objectives, maintaining key relationships and effective partnerships across the organization.
• Develops operating plans, budgets, and strategic objectives that support the Authority's goals, objectives, and strategic plans.
• Provides statistical leadership through the management and implementation of policies, processes and methodologies used in the collection, evaluation, and integrity of data for the Authority.
• Describes, audits, documents, and presents performance information based on the results of the metrics associated with the organization's Transit Organization Performance Scorecard (TOPS), Key Result Areas, and Department level initiatives.
• Interacts with other business units to understand current business processes to identify process improvement and tracking mechanisms to assist in achieving operational and financial results.
• Interprets and explains data and results to Executive leadership using tabular formats, fact sheets, graphs, and reports on research results.
• Manages the American Bus Benchmarking Group (ABBG) data, submissions, and analysis of results for benchmarking.
• Directs, coaches, and appraises the performance of direct reports and provides the necessary project and task allocation and tracking coordination between activities.
• Identifies training needs, initiates development of subordinates through goal setting, and recommends effective career development plans are in place for long-term growth and retention.

EDUCATION & EXPERIENCE:

• Bachelor's Degree required in Data Science, Analytics, or a job-related field.
• Master's Degree preferred.
• Doctorate Degree a plus.
• A minimum of five (5) years of work experience in statistical analysis.
• Seasoned professional with a deep understanding of analytics, business intelligence, and the ability to translate complex data into actionable recommendations.
• Deep data knowledge and experience with data platforms, data analysis, visualization tools and change management.
• At least one year of supervisory experience required.
   

ADDITIONAL RESPONSIBILITIES:

• Use common practices such as regression analysis, ROI, net present value, benefit to cost ratio, breakeven point, etc. to conduct analysis and identify positive financial opportunities.
• Apply statistical tools including but not limited to, trend analysis, regression analysis, and hypothesis testing.
• Create "what if" models to determine possible outcomes of strategic decisions.
• Provides support to Planning and Legal departments in the area of Title VI compliance.
• Familiarity and ability to leverage applicable Artificial Intelligence technologies.
• Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES:

• Strong verbal communication and reading comprehension skills.
• Advanced functional use skillset with Microsoft PowerBI.
• Expert knowledge and daily working with Excel.
• Experience with databases and data sources.
• Ability to decipher and understand data structures and relationships in T-SQL.
• Ability to productively work with employees across departments and at all levels within the Authority (RGRTA).
• Ability to clearly explain and 'sell' new ideas and proposals.
• Analytical, with critical thinking and active listening skills.
• Values integrity in relation to analysis and usage of company data.
• Decisive, with the ability to offer strategic business insight.
• Effective in reaching goals and objectives where no precedent previously exists.
• Customer/public service orientation.

PHYSICAL DEMANDS & WORK ENVIRONMENT:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit while using hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to talk, hear, see, and use a computer. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee is occasionally required to stand, walk, and reach with hands and arms.

The employee must regularly lift and/or move up to 10 pounds.

The noise level in the work environment is usually light.

ADDITIONAL INFORMATION:

Rochester Genesee Regional Transportation Authority (RGRTA) is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. RGRTA will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.