IT Application Specialist

Rochester, NY
Information Technology
RTS Monroe
Depends on Experience 


RGRTA has continually invested in new technologies related to its scheduling software, paratransit software and operational workforce management platform. This software is critical to the success of daily operation.

The focus of the technical responsibilities of this position will be on developing and maintaining these in-house applications across the organization utilizing current development languages and techniques.  There will be a great deal of responsibility to review, analyze and use programming language to improve various business applications and databases.  Additionally, this role shall also ensure the use of best practices, adhere to any regulatory compliance requirements, employ change management control, supervise development life-cycle practices, develop policies and safeguard the security and integrity of assigned systems.


SALARY RANGE: $60,000 - $70,000 annually



  1. Provide expert advice and guidance on the improvement of reporting, data extraction, mobile apps and technology to improve software platform utilization.
  2. Work with end users, departments, internal customers to establish needs, gather requirements, create specifications and develop new programs, as well as design and write code to support existing applications with third-part software support.
  3. Manage development projects, third party vendors and teams; and maintain a high level of efficiency and effectiveness among all team members.
  4. Develop policies and maintain program development best practices and concepts, including development life-cycle practices.
  5. Work to develop and maintain all necessary documentation on all current and newly developed systems.
  6. Abide by organization change management controls to improve system and platform stability.
  7. Work with other IT staff and third party vendors to develop and deploy applications and interfaces.
  8. Assess and develop long-term strategic goals for system improvement in the organization.
  9. Be a team player able to work effectively with individuals with different backgrounds and levels of expertise.



  1. Support existing third party applications.
  2. Provide formal and informal customer education on features and functions of developed systems.
  3. Demonstrate professionalism and a high level of customer service that serves as a role model and positive image to the team.
  4. Communicate effectively and efficiently with appropriate individuals:  committees, management, vendors, peers, etc.
  5. Manage development projects.
  6. Provide assistance to other IT staff as necessary.



  1. Associate or higher level degree in information technology or related field with a minimum of 3 years of experience in creating Web sites, mobile applications, or desktop applications.
  2. Proficiency in Java, Objective C, TSQL, or PL/SQL is a plus.
  3. Excellent working knowledge of  RDBMS systems including MS SQL Server and Oracle Database
  4. Experience with C# or .NET equivalent programming language.
  5. Experience working with source code control systems.
  6. Exceptional organizational and project planning skills.
  7. Skilled in problem solving, analysis, and interpretation of technical data.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employees is regularly required to sit and use hands to finger, handle, or feel objects, tools, or controls.  The employee frequently is required to talk, hear and use a computer.  The employee is occasionally required to stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.

The employee must regularly lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Equal Opportunity Employer